Resources and Information

Please note that COVID-19 regulations are subject to further fine-tuning and health advice if circumstances change so we urge everyone to monitor the press, the COVID-19 website and sign up to our newsletter (via the bottom of this page) for up-to-date notifications.

NSW Restrictions: Update 3 Nov 2021

On 2nd November the NSW Government announced a further easing of restrictions for those who are fully vaccinated as part of the state's reopening roadmap. By bringing forward many of the roadmap changes scheduled for 1 December to Monday 8 November, businesses will be able to welcome more fully vaccinated customers.

The next downgrade of restrictions will happen when NSW reaches 95% fully vaccinated or on Wednesday 15 December (whichever comes sooner).

Please click below to see the new Reopening NSW Roadmap.

Points to note:

Cellar doors fall in to the ‘hospitality sector’, as in prior health orders during the pandemic.

All businesses to move to the 1 person per 2 sqm rule, with no capacity limits, including restaurants and hospitality venues, and outdoor public gatherings and recreation (COVID-19 Safety Plans required if over 1,000 people attend).

Mask rules still apply in some settings.

COVID Safe check-ins and proof of vaccination will still be required.

Go to the NSW Government Toolkit to find lots of useful posters and signage for your business.

Returning to Tourism

We think that there are a number of things that we can do in anticipation of the return to tourism:

1 - Get Connected / ATDW

Make sure that you have bookable and payable in real time experiences. 

Get Connected is Destination NSW’s website membership program. Simple and easy to use Get Connected membership is free and available to all visitor economy businesses in NSW.

With Get Connected, Destination NSW offers you the opportunity to showcase your visitor experiences on Destination NSW’s consumer websites free of charge and to tap into more than 1.5 million potential customers a month, both domestic and international - that’s over 18.5 million people a year who are looking for great experiences when they visit your wine region. During the 2020/21 financial year, Destination NSW, through its and websites, delivered more than 6.5 million leads to visitor economy businesses in NSW.

To take advantage of this service, simply register via the ATDW-Online website which is the national digital tourism platform that powers the Get Connected Program.

2 - Book an ATDW Profile Health Check

NSW operators can also now Book an ATDW Profile Health Check. These 15-minute health check appointments are available to tourism businesses who want to find out how they can optimise and gain maximum use out of their ATDW profile. All appointments are scheduled with ATDW-Online specialists and need to be booked in advance. Bookings can be made here: Meet with Courtney Miller

3 - Think about the customer experience

It’s clear that we are going to see a large number of intrastate visitors in the next months. Make sure we think about what our offer is to our customers and about what their customer experience will be. How can we ensure that we maximise the opportunity to ‘grab’ these local customers and make them advocates for your business.

4 - Search Engine Optimisation / Google Business Listing

Take the time now to update and maximise your digital listings and your business information. Are the opening hours correct? Is the booking system easy to utilise?

5 - Training

There are a number of quick and effective training options for your staff. One of the easiest is offered for free courtesy of Destination NSW and provided by Restaurant and Catering Australia; Customer Service Micro Credentials

6 - Destination NSW Marketing Campaign

The DNSW plan is to launch a substantial recovery campaign on the 24th October, 2021 based around the themes of ‘Renew, Rejuvenate, Refresh and Discover Something New' with a strong call to action to book now. This all comes from the extensive research which suggests that people feel like they need a holiday ‘for themselves’.

This campaign will reach across the whole visitor economy of NSW and would be crucially linked to the website through ATDW listings. Keep an eye out for this and make sure you tag the links and get involved once it’s up and running.

7 - Update your COVID Safety Plan

NSW Health has just updated it’s hospitality-specific COVID-19 Safety Plan template to reflect all the recent changes. Please remember, it is mandatory for businesses that sell food and drinks to have an updated COVID-19 Safety Plan – completed in full, ahead of reduced restrictions.

All you need to do is fill in your business details and complete the checklist to develop your individual COVID-19 Safety Plan online. It only takes a few minutes and a copy will be emailed to you. 

Click on the below buttons for useful COVID-19 resources

COVID-19 Grants

For information on COVID-19 Business Support Grants, please visit our page on Grants & Funding in the Programs section of this website.

NSW Wine Industry Partners

Upcoming Events

2 August 2022

Pruning & Vine Health Workshop

When: Tuesday 2nd
August, 8.15am - 4.30pm

Where: Swinging Bridge
winery, Orange

Cost: $495 per person,
including GST - Morning tea and lunch provided

Register Here...

3 August 2022

Free On-Premise workshop

Register for the free On-premise workshop in the Hunter Valley, that will assist NSW wine businesses become stronger in the NSW On-Premise channel.


August, Sept, Oct 2022

NSW Wine Regional Trade Tasting

NSW Wine is hosting a series of regional tastings for the on-premise trade in Sydney. Part 2 will be starting soon, focusing on the exciting regions of Tumbarumba, Hilltops, Gundagai and the Riverina. For more info email:

October 2022

2022 NSW Wine Awards Judging

Entries into the 27th annual ICC Sydney NSW Wine Awards are now open with judging taking place at ICC Sydney in October.


TBC 2022

NSW Wine Awards Presentation

Join the Governor of NSW at a lavish lunch and be amongst the first to hear which NSW wines and winemakers have been crowned the best of the best in 2022.


March 2023

NSW Sommelier's Wine List Awards

The next NSW Sommelier's Wine List Awards will open in early 2023. To find out more about these Awards and see who were the 2022 #nswwinestar click below.

Find out more...